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It pays to be kind in business: Relationship building

By Dave McGurgan | @dmcgurgan

Relationship building: It pays to be kind at work

Relationship building: Every office and workspace needs it. Photo courtesy of f_mafra(CC ShareALike)

What I’ve found is that whether you’re with family, with work colleagues or interacting with a waiter, someone you have just met or dealing with a customer representative on the phone, you should be nice to them. What you get in return is rather remarkable.

My grandmother, who would introduce me to every neighbor she knew and that we saw during our frequent walks, taught me this: Be kind.

Research from the Human Cooperation Lab at Yale has validated that being nice at work “creates bonds among people and makes them not want to cut each other down.”